Frequently Asked Questions
Everything you need to know about your Sania Maskatiya experience.
Do you offer international shipping?
Yes, we offer worldwide shipping. Delivery times and shipping costs vary depending on the destination and are calculated at checkout.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
What is your return and exchange policy?
We accept returns for items in original condition within 7 days of delivery. Please note that customized or altered outfits cannot be returned or exchanged.
Can I request custom measurements for an outfit?
Yes, we offer bespoke tailoring services. You can provide your specific measurements in the 'Custom Size' section on the product page or contact our stylists for assistance.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery for domestic orders within Pakistan.
How should I care for my Sania Maskatiya garments?
Due to the delicate nature of our hand-embroidery and premium fabrics, we strictly recommend dry cleaning only for all our formal and bridal wear.